Frequently Asked Questions

Here you can find answers to some of our most popular questions.

Exchanges + Returns

What if I'm not satisfied with me purchase?

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If you are not 100% satisfied with your purchase for any reason, you may make a return or an exchange within 30 days - from the date of purchase

What if the wrong product was shipped or the product was damaged?

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Please follow the steps with our Exchange + Returns Page and describe the issue in detail in within the request.  If you have specific questions, please email us at orders@thewanderist.com

How long does it take to receive a refund?

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We strive to process refunds as quickly as possible, but bare with us, we are a small team. Once we've physically received the product(s) you'd like to return at our warehouse, we will refund your credit card which usually takes between 3-5 business days to settle with your bank/card carrier. You will be notified via email once your refund has been processed by our system.

Shipping + Delivery

How do I track my online order?

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Once an order is picked up by the designated carrier, your account will be updated and an email will be sent containing a tracking link.

When will my order be shipped?

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Orders are usually processed within 24-48 hours (except on weekends and major holidays).  However, we try our best to pack and ship all orders placed Monday - Friday before 12:00pm PST that same day.  Please take this into consideration when selecting your shipping method.  Our warehouse is closed Saturday and Sunday.

When should I expect my order to arrive?

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Shipping estimates are from the time the courier receives your package. Orders are usually processed within 24-48 hours (except weekends and major holidays).  All orders made after 12:00pm PST will most likely go out following day.  Please take this into consideration when selecting your shipping method.

How do I track my order?

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A shipping confirmation with tracking will be sent once the order has been packed and a label has been created. Please allow 24 hours for the tracking URL to update. 

Do we ship internationally?

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Sorry, we currently do not offer international shipping.

My order never arrived. Where is it?

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If an order is nowhere to be found please check with your surrounding neighbors and or building manager. If applicable please contact your local delivery agent and confirm the package delivery. Please contact orders@thewanderist.com if the parcel is not found and has gone missing. 

Ordering + Billing

How do I place an order?

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When you see an item you like, click on "add to cart" and continue shopping until you are ready to complete your purchase.  Then, click on "cart" to confirm your items.  After you have made any changes and updated the quantities as desired, click on "checkout" to finish.

We accept all major credit cards:

>> Visa >> MasterCard >> American Express >> Discover >> JCB >> Diners Club >> Apple Pay >> Google Pay

How do I view an order?

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You should have an order confirmation email in your inbox - this would be sent from customerservice@thewanderist.com

Contact Us

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Customer service hours are Monday - Friday: 9am - 5pm PST.  Please allow up to 24 hours for someone to get back to you. 

We can be reached by email here:  hello@thewanderist.com

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